Frequently asked questions

Company Information


  • How do I know if my order went through?
    • You will receive an order confirmation email upon placing your order. When your order is shipped, you will receive an email notification with tracking details (when applicable). You can track your package with the link in the email.
  • Can I place multiple orders using the same promotion code?
    • Promotions are limited to 1 per family/address. Multiple orders placed with the same promotion code will be combined and processed with only a single promotion applied.


Payments & Returns

  • How do I know that my online purchase is secure?
    • uses an encrypted SSL, which keeps your information secure while you make your purchase.
  • What payment methods does Accessory World Online accept?
    • We do like to get paid, so we accept, Visa, MasterCard, and American Express.
  • Why has my payment failed?
    • There are many reasons payment errors can occur and several steps you can take to resolve potential issues. Please review your personal credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method. If problems persist, please contact your bank or card issuer, as it is possible your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our customer care team.
  • What is your return policy?
    • Not satisfied with your purchase? No problem. We’ll provide a full refund for your order within 30 days of purchase. For refund requests, simply email us at and we’ll take care of your return. All items must be returned in their original packaging, unworn, with original tags and labels attached. Additionally, all hosiery must be returned unopened. Opened packaged are non-returnable. No returns or exchanges on sale items. No returns or exchanges on surprise shells or skirts. All returns must be accompanied with a receipt. Blankets, Yarmulkas, Clearance, Sale items and Shipping Fees are non refundable nor can be exchanged. We will not process returns or exchanges without prior authorisation from our Customer Service department. Refunds will be made in the form of original payment. 
    • The best way to avoid disappointment is to check your measurements with our online size chart to make sure you're ordering the right size. If you have any questions about the fit of a particular style, our Style Techs will be happy to help you. 
  • How do I return or exchange an item?
    • Returns To return item[s] please get prior authorisation by emailing us at and we will send you an email with instructions on how to return your order and where to send it to. Please include the RMA that will be in the email.
    • Exchanges Once we receive the original item[s] back, we will contact you to enquire which product you would like to recieve instead. Alternatively, you can include your request inside your return parcel.
  • When will I receive my exchanged item?
    • If you have requested an exchange, we will proceed with sending you the exchanged product(s) as soon as we have received the returned goods in our fulfilment centre. Please leave a few extra days for the return to be processed and the new item[s] to be shipped. Please keep in mind if the item that you request is out of stock, it may take longer for your exchange to be shipped out. We’ll do our best to get it sent out to you as soon as possible! You can also let us know if you’d prefer to cancel this item or exchange it for an alternate item that is available on the website.